Most Common Queries About GST Payment – Failure, Double Payment & More

Table of contents

1. My account was debited more than once for the same online transaction. How can I get the debit reversed?

If the sum of both transactions is reflecting in the Electronic Cash Ledger, please contact the Help Desk using the contact numbers/e-mail IDs given on the GST Portal. In case only the original transaction amount is reflecting in the Electronic Cash Ledger, please contact your bank because it may be a transaction error.

In case CIN is not generated but funds are debited or CIN is generated but not reported, taxpayers may use the Application (GST PMT 07) for Credit of Missing Payment under the Grievance Section of the GST Portal.

2. Using e-payment modes, if my transaction failed from one bank, can I re-initiate the payment for the same Challan using another bank account?

No, you cannot re-initiate a failed transaction. In case of a failed payment (for a challan), you need to create another challan, to deposit amount in the Electronic Cash Ledger.

3. I made a cash payment/deposited a Cheque/DD after the Challan expiry date and it was accepted by the bank. The payment status is still not updated on the GST Portal. What should I do? If the Challan was accepted by bank, the status should be updated.

Since the payment was made after the expiry date, it cannot be updated. If the bank has accepted the payment, it would be rejected by GST portal. In such a scenario, approach the bank branch where you made the payment and seek a refund for the same.

Offline Payment Tip: Always verify that the Challan has not expired before leaving for making the payment at the bank.

4. Taxpayer has made the payment of Rs.1,00,000/- through Net banking and the amount has got deducted from the bank account. However, an error popped-up indicating that the server is down. How can the Taxpayer check the status of that payment and ensure whether it has been realized in the system or not?

Taxpayer can check the payment status by navigating to Services > Payments > Challan History. If the status shows INITIATED, then the payment is still in process. If the status shows FAILED, the Taxpayer will need to create another challan. Depending on the status of the challan, the debited money may either get updated in the Electronic Cash Ledger, or it may get returned to the Taxpayer’s bank account, which may take up to 24 Hrs.

5. For making GST payment through Over The Counter mode, in whose favour should the Taxpayer issue the cheque?

For making GST payment through Over The Counter mode, the cheque needs to be issued in favour of “GST Payments”.

6. If a wrongly-filled challan has been submitted, how can a Taxpayer make amendments to that payment?

If the CPIN is not generated, then the amendments in challan could be done within 7 days from the date of saving the challan for the first time. However, if the CPIN has got generated, then the Taxpayer will need to create a new challan. The earlier challan will automatically expire after 15 days of generation of CPIN.

7. What is the next step after filling-up a challan?

After filling-up a challan, the Taxpayer has to select a payment mode and then make the payment.

8. Amount was deducted two times for same CPIN, but the Electronic Cash Ledger was credited with single entry only. What should I do in such cases?

GST Portal will update cash ledger on the basis of first information of CIN received from the Bank/ RBI. For same CPIN, cash ledger can’t be updated more than once. Please get back the other deducted amount ( which was not credited to cash ledger), from the concerned bank.

9. For which issues can I raise a grievance?

Please do not raise a grievance under the following conditions:

  • Amount debited from the bank account, Cash Ledger not updated
  • NeFT/RTGS related issues

Please do not raise a grievance under the following conditions:

  • Before 24 hours of debit of amount from the bank account
  • If payment status is PAID and amount is updated in Cash Ledger.
  • In case of E-payment, payment not initiated from the GST Portal.
  • If Memorandum of Error (MoE) is raised against the CPIN.
  • Payment status is Failed and amount is not debited from bank account
  • In case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.

10. Who can report grievances? Do I need to be a registered user of GST Portal for filing grievances?

Any registered taxpayer and any user who has been assigned Temporary ID can raise grievance for Payment related issues.

11. Who addresses the submitted grievances?

All grievances related to Payments are handled by the GST Portal. Based on the CPIN and Bank name entered by Taxpayer in the Grievance Form, an on demand call will be sent to the concerned bank. Based on the response from the bank, the Electronic Cash Ledger will be updated with appropriate comments and the grievance will be closed.

If no response is received from the concerned bank or incorrect response is received from the bank, the Grievance ticket will be closed with appropriate remarks explaining the error occurred; e.g. “No details received from your bank for CPIN. Please contact the bank to resolve this. You can also contact the ombudsmen of the concerned bank if the bank is not responding.”.

The remarks will be sent to you on the registered email address and SMS of the authorized signatory. In case of taxpayers who have been filed grievance in pre-login mode, the remarks will be sent on the e-mail message and mobile phone number mentioned in the grievance form.

12. While making GST payment, money has got deducted from my bank account but it is not reflecting in the Electronic Cash Ledger, neither I have received the CIN. How soon should I report my grievance in such a situation?

For grievances related to Payments or Electronic Cash Ledger and situations where money got deducted from the bank account but not reflecting in the Electronic Cash Ledger, or CIN not received, etc., users are advised to wait for 24 hours from the time of making the payment. Most cases get resolved automatically within 24 hours.

If your payment has failed, the deducted money may either get rolled-back into your bank account, or it may get processed to generate a CIN and thereafter it will be reflected in your Electronic Cash Ledger.

If the situation doesn’t automatically resolve in 24 hours, then you may go ahead and submit a grievance for your case on the GST Portal.

13. Is there a way I can monitor the progress / status of my grievance after filing?

Users can check the progress / status of their grievances from within the GST Portal itself using “Enquire Status” service under Grievance Menu. All grievances will show one of the following statuses, depending on their resolution path and check point:

Submitted: On submission of grievance.
Resolved: Once the grievance gets resolved.

Whenever there is an update on the grievance ticket, Taxpayer / Applicant will receive updates by SMS and e-mail message.

14. Can I submit grievance in pre-login mode?

The grievance can be submitted in both pre-login and post login.

15. Can I see status of grievance in pre-login mode?


16. How can I file a Grievance / Complaints on the GST Portal?

Navigate the Services > User Services > Grievance / Complaints and submit the grievance form thereafter.

17. How can I enquire status of the Grievance / Complaints filed on the GST Portal?

Navigate the Services > User Services > Grievance / Complaints > Enquire Status and enter the Grievance Number and status will be displayed.

18. What is the procedure for unregistered persons to deposit any tax/penalty amount?

Unregistered persons can generate a Challan against the temporary ID allotted to them.

19. Is payment by book adjustment or debit to export scripts is allowed?

No, it is not allowed to make payment by book adjustment or debit to export scripts.

20. My GSTIN is registered in Delhi. Can I make a GST payment in any other state other than Delhi?

There are no geographical restrictions on banks for payments. You can make a GST payment in any other state even when your GSTIN is registered in a different state.

21. What will be the payment date if transaction is made between 8:01 PM to 12:00 Mid-night?

Transaction date will be the same as the payment date if the transaction is made between 00:00:01 hours to 23:59:59 hours (12:00:01 AM to 11:59:59 PM)

22. If a taxpayer enters the wrong GSTIN and the amount is also debited from his account, then how will he/she get credit of the debited amount or will he/she get the amount back from the department?

Since the amount has already been credited to the GSTIN mentioned, it cannot be refunded. Therefore, taxpayers must ensure they enter the correct GSTIN at the time of generating the Challan.

23. If any amount is paid in excess by the taxpayer, then how can it be claimed? Will the taxpayer have to apply for a refund?

Yes, a taxpayer has to file a refund application for the excess amount. A taxpayer can also choose to let the funds remain in the Electronic Cash Ledger as the funds can be used to discharge upcoming liabilities in the subsequent tax period/s.

24. How can I make payments under the GST Act for the dues related to previous State/CST Act?

The dues related to the previous regime cannot be paid at the GST Portal. Pay your dues under the existing Acts using the appropriate methods. In case of any doubt or query, get in touch with your jurisdictional tax official for the same.

25. How to make Tax Deducted at Source (TDS) payments for works contracts?

There is a separate return for TDS (GSTR 7) where all the invoices need to be uploaded on which TDS has been deducted. Debiting the Cash/Credit ledger under appropriate heads at the time of filing the TDS Return (GSTR 7) will suffice.

26. Can a third party make payments on behalf of a taxpayer?

Yes, a third party can make payments on behalf of a taxpayer. The third party can make payments by mentioning the correct GSTIN against which the payment needs to be made.

Categories FAQ, GST

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